Privacy Policy

Introduction

Welcome to Bytesview Analytics Private Limited

Bytesview Analytics Private Limited (“us”, “we”, or “our”) operates Plantora (hereinafter referred to as “Service” ).

Our Privacy Policy governs your visit to our website plantora.app and our mobile application Plantora , and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions ( “Terms” ) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ( “agreement” ).

Definitions

SERVICE means the Plantora app operated by Bytesview Analytics Private Limited.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

INFORMATION WE PROCESS

There are several categories of information that can be processed.

Functional Information

We ask for and process the following personal information when you use the App. This information is necessary for the adequate performance of the contract between you and us. Without such information it is impossible to provide complete functionality of the App and perform the requested services.

1. Your email address is recorded when you sign up for the App. Since our App is a social network we will need it to identify you as a member of the network. This allows you to customize your user profile, find like-minded people, share content and make new social connections. You will also be subscribed to our Newsletter sent to you by email from time to time. These emails will keep you informed on issues related to cultivating plants and pet care and provide important announcements about the App. You can unsubscribe at any time using the link provided in the emails you get.
2. Activity Information directly related to your use of the App. After you set the relevant settings on your device we may have technical access to your camera or camera roll - to analyze the picture that you take or upload through the App. However, we cannot collect, store or use the data contained in your camera roll unless you upload or otherwise share them. We may also have access to your geolocation data upon your consent in order to show more precise results corresponding to your search request.
3. Content Information (images) which can be sent to the App due to its basic or extended functions. We may share these files and corresponding metadata with third party services providing search-by-reference engines (such as plant.id). PLEASE MAKE SURE YOUR UPLOADED IMAGES DO NOT CONTAIN PERSONALLY IDENTIFIABLE INFORMATION OR SENSITIVE DATA.
4. Authorization information. If you choose to register/login for using specific functions of the App you may be required to enter your Google, Facebook or Apple ID. However, we do neither store your credentials, nor transfer them to third parties.
5. Information associated with your personal account. You may choose to use additional features and functionality of the App that allow you to register/login within the App, manage your personal account, submit and share images, commentaries and other content, set a status, send text messages to other users of the App, subscribe to their accounts, like their posts and/or get your own subscribers. We collect, store and process your account name, images, content, comments, email and other information associated with your account when you enable such features and functionality of the App. If you remove the App from your device, we’ll continue to store the information associated with your personal account for a certain period of time. If you choose to delete your account within the App, all information associated with your account will also be deleted and you will no longer have access to such information. If you log out of your account, all information associated with your account will not be deleted. You will get access to such information every time when you log into your account. Note that all information associated with your account as well as the results of plant, cat and/or dog identification may be visible to other users of the App. You can manage the visibility of the posts published via your account using appropriate settings. In particular, you can choose various options for the visibility of the posts published via your account: 1) private; 2) visible to subscribers; 3) visible to anyone. You can also change the visibility settings with respect to the results of plant, cat and/or dog identification (private or visible to anyone).
6. Contact Information (name, e-mail address, as well as any other content included in the email) which you may fill in by yourself when you contact us via email, support form. We collect, store and process it by our cloud storage provider (Amazon.com, Inc.). We use such information to respond effectively to your inquiry, fulfill your requests, and send you communications that you request and perform the requested services.

Information That Is Processed Automatically

When you use the App, some information about your device and your user behavior may be processed automatically. This information is generally non-personal, i.e. it does not, on its own, permit direct association with any specific individual, and we may access it only in aggregated form. We process this information on the ground of our legitimate interest in improving our App and giving our users the best experience. If we do not access such data we may not be able to provide you with all the features of the App.

We use third-party automatic data processing technologies to analyze certain information sent by your device via our App (advertising or analytics tools). Some of them launch automated processing of your personal data, including profiling, which means any form of automated processing of personal data used to evaluate certain personal aspects relating to you, in particular to analyze or predict aspects concerning your personal preferences, interests, behavior, location or movements (see the list of data described below). Processing information through automatic data processing technologies starts automatically when you first launch the App.

1. Device Details. When you use a mobile device (tablet / phone / smartwatch) to access our App, some details about your device are reported, including “device identifiers”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device (but not your personality). Device identifier enables generalized reporting or personalized content and ads by the third parties. What data can be processed:
   • Information about the device itself: type of your device, type of operating system and its version, model and manufacturer, screen size, screen density, orientation, audio volume and battery, device memory usage. Information about the internet connection: mobile carrier, network provider, network type, IP address, timestamp and duration of sessions, speed, browser.
   • Location-related information: IP address, the country code/ region/ state/ city associated with your SIM card or your device, language setting, time zone, neighboring commercial points of interest (eg. “coffee shop”).
   • Device identifiers: Identity For Advertisers for iOs devices/ Advertising ID or Android ID for Android devices, user identifiers (if they are set up by the App,s developer).
2. Information about the applications. Name, API key (identifier for application), version, properties of our App can be reported for automated processing and analyzes. Some services also record the list of applications and/or processes which are installed or run on your device.
3. Cookies and similar technologies. When you use the App, cookies and similar technologies may be used (pixels, web beacons, scripts). A cookie is a text file containing small amounts of information which is downloaded to your device when you access the App. The text file is then sent back to the server each time you use the App. This enables us to operate the App more effectively. For example, we will know how many users access a specific areas or features within our App and which links or ads they clicked on. We use this aggregated information to understand and optimize how our App is used, improve our marketing efforts, and provide content and features that are of interest to you. We may ask advertisers or other partners to serve ads or services to the App, which may use cookies or similar technologies.
4. Log file information. Log file information is automatically reported each time you make a request to access the App. It can also be provided when the App is installed on your device. When you use our App, analytics tools automatically record certain log file information, including time and date when you start and stop using the App, and how you interact with the App.
5. Ad-related information. The following data might be reported about the ads you can view: the date and time a particular ad is served; a record if that ad was “clicked” or if it was shown as a “conversion” event; what the ad offer is about; what type of ad it is (e.g., text, image, or video); which ad placement is involved (where the ad offer is displayed within the App); whether you respond to the ad.
6. In-app events. When you use our App, analytics tools automatically record your activity information (taps, scrolls, screens you visited in the App, tutorial steps, leveling up, payments, in-app purchases, custom events, progression events, method of limiting the processing of user data).

Information provided automatically to advertising or analytics tools does not generally come to our control, therefore we cannot be responsible for processing such information. Please mind that some services are engaged in personal data profiling and may obtain information related to your personality and/or your device by using technologies that do not belong to our scope of responsibility. In case when your user ID is linked to your Facebook account, Facebook may use your device information in association with categorized data that were already recorded in its databases (eg. your age, gender or other demographic indication). We do not control, supervise or stand surety for how the third parties process your personal data that might be collected by their own means (not through our App). Any information request regarding the disclosure of your personal information should be directed to such third parties

Use of Data

Bytesview Analytics Private Limited uses the collected data for various purposes:

1. To provide and maintain our Service;
2. To notify you about changes to our Service;
3. To allow you to participate in interactive features of our Service when you choose to do so;
4. To provide customer support;
5. To gather analysis or valuable information so that we can improve our Service;
6. To monitor the usage of our Service;
7. To detect, prevent and address technical issues;
8. To fulfill any other purpose for which you provide it;
9. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
10. To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
11. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
12. In any other way we may describe when you provide the information;
13. For any other purpose with your consent.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Bytesview Analytics Private Limited will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Business Transaction

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

Other cases. We may disclose your information also:

1. To our subsidiaries and affiliates;
2. To contractors, service providers, and other third parties we use to support our business;
3. To fulfill the purpose for which you provide it;
4. For the purpose of including your company's logo on our website;
5. For any other purpose disclosed by us when you provide the information;
6. With your consent in any other cases;
7. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at  contact@bytesview.com  

In certain circumstances, you have the following data protection rights:

1. The right to access, update or to delete the information we have on you;
2. The right of rectification. You have the right to have your information rectified if That information is inaccurate or incomplete;
3. The right to object. You have the right to object to our processing of your Personal Data;
4. The right of restriction. You have the right to request that we restrict the processing of your personal information;
5. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
6. The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

Your Data Protection Rights under the Consumer Protection Act, 2019

The law's reach stretches well beyond India to require a person or company in the India (and conceivable the world) that operates websites collecting personally identifiable information from indian consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to Consumer Protection Act, 2019 we agree to the following:

1. Users can visit our site anonymously;
2. Our Privacy Policy link includes the word “Privacy”, and can easily be found on the homepage of our website;
3. Users will be notified of any privacy policy changes on our Privacy Policy Page;
4. Users are able to change their personal information by emailing us at contact@bytesview.com

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the Consumer Protection Act, 2019

If you are a resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

What personal information we have about you. If you make this request, we will return to you:

1. The categories of personal information we have collected about you.
2. The categories of sources from which we collect your personal information.
3. The business or commercial purpose for collecting or selling your personal information.
4. The categories of third parties with whom we share personal information.
5. The specific pieces of personal information we have collected about you.
6. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
7. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under Indian law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

If you submit a request to stop selling your personal information, we will stop making such transfers.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your Indian data protection rights described above, please send your request(s) by email: contact@bytesview.com

Your data protection rights, described above, are covered by the CCPA, short for the Central Consumer Protection Authority . To find out more, visit the official Indian Legislative Information website.

Service Providers

We may employ third party companies and individuals to facilitate our Service ( “Service Providers” ), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

Behavioral Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Services are not intended for use by children under the age of 13 ( “Child” or “Children” ).

We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: contact@bytesview.com